Technical Support Services
ImEX Rescue helps you eliminate the headache and hassle associated with maintaining your IT infrastructure. We provide computer repair and technical support services ranging from basic software and hardware troubleshooting to advanced server and network management. When and where possible, we attempt to address your problems remotely to make sure your downtime is minimal. With a few clicks of the mouse, our technicians are able to see your screen and work with you to resolve your issue. When required, we also provide on-site support for complex issues that can’t be handled remotely.
In addition to computer repair and technical support services, ImEX Rescue also provides Hardware as a Service solutions. Hardware as a Service allows your business to leverage the latest technologies without the large capital expenditure of traditional asset acquisition. It also allows you to dynamically scale your technology needs as your business continues to grow without the overhead of a dedicated IT department.
If you have any questions or want to know if we can help solve your problem, contact us.
CORE TECHNICAL SUPPORT AND COMPUTER REPAIR
- Microsoft software support and issue troubleshooting (e.g. Word, PowerPoint, Outlook, Excel, Office 365)
- Virus and malware prevention, protection, detection and removal
- Computer repair and recovery
- Blue Screen of Death Recovery
- Data recovery, data backup and management
- Mobile platform support including iOS™ (iPhones, iPads, iPod Touch) and Android™ (phones and tablets).
- Workstation tune-up and maintenance
- Emergency support and disaster recovery
NETWORKING AND SERVER MANAGEMENT
- Wired and wireless network installation, configuration and maintenance including cable running
- Firewall and security settings configuration and management
- Internet connection installation and configuration
- Domain creation and management
- Email services and management
- Server administration and management
- Remote file storage and management
HARDWARE AND SOFTWARE SALES, INSTALLATION AND SUPPORT
- New and used custom-built workstations and servers
- Individual part sales and installation
- Hard drive recovery and data transfer
- Computer peripherals setup and sales including printers, scanners, and cameras.
- Relocation and expansion consulting services
- On-site servicing and repair
- New computer rollouts and distribution
- Strategic IT planning and roadmapping
Service Rates
No Gotchas. No gimmicks. Transparent Pricing.
On-Site Support
Hourly Rate: $150
1.5 hour minimum.
Remote Support
Hourly Rate: $150
1/2 hour minimum.
Hours of Operation
Monday – Friday: 9:00AM to 5:00PM
After-hours support subject to rate surcharges.